What the Agency Reseller Plan covers
This plan is built for agencies that need to track, secure and manage expiring domains on behalf of clients without juggling separate tools for every brief. You can monitor target names, place back-orders, track release windows and get alerts when a domain moves into a key status, all from one account structure that is easy to manage.
It suits agencies handling new launches, rebrands, name changes, mergers and portfolio clean-ups. If a client needs a .co.za name before a campaign goes live, or if they want to keep an eye on a competitor-style keyword name, the plan gives you the practical tracking needed to act on time. It is also useful when a client has several brand variants and you need to keep tabs on each one.
- Expiry monitoring for single names or grouped client portfolios
- Back-order placement with release window tracking
- Alerts for status changes, renewal activity and acquisition opportunities
- Support for multiple client records and reporting by account
Account sizes and how agencies use them
The Agency Reseller Plan is suited to small studios, growing digital agencies and larger consultancies that manage domain requests as part of a broader service offering. Some teams only need a few tracked names for active campaigns, while others maintain a long list of client portfolios, brand variants and watchlists across several sectors.
There is no physical fit out required, but your internal setup matters. Most agencies use one lead contact, then assign client notes, renewals and alerts to the right account manager. If your team is in Cape Town, Bellville, Stellenbosch, Paarl or Somerset West, the same central workflow works well. Remote teams can use the same process from anywhere in South Africa, which is handy when staff are split between office and home, especially during load-shedding.
- Best for 5, 25 or 100 plus tracked domains, depending on your client base
- Useful for agencies managing one-off projects or recurring retainer work
- Can support brand protection, launch planning and recovery work
- Suitable for teams that need clear reporting for client invoicing and handover
Technical setup, access and admin requirements
Getting started is straightforward. You will need a reliable internet connection, active email addresses for your team and clear naming rules for client records. Because expiring domains can move quickly, it helps to have at least two staff members who can receive alerts and confirm instructions if one person is unavailable.
The plan does not require special hardware, a server room or backup power, although many agencies prefer a laptop, mobile phone access and a small UPS so they can answer time-sensitive notices during outages. In Cape Town, windy weather and load-shedding can interrupt normal routines, so it is wise to keep alerts flowing to both email and mobile. For agencies working near the coast, there is no special maintenance needed for humidity, but you should keep device storage, passwords and client lists tidy, and not let old credentials sit in a spreadsheet for months.
- Working email inboxes for alerts and approvals
- At least one admin user, with a second backup contact recommended
- Secure record keeping for client mandates and ownership details
- Mobile access for urgent confirmations when a domain enters release
Where the plan suits best
This option suits agencies that offer domain sourcing alongside web, marketing, SEO, PR or brand strategy. It is especially useful when a client wants a very specific South African name, a local keyword, or a short brandable .co.za that may only become available once the current registration lapses. It also works well for firms handling multiple town or suburb-based businesses, from Claremont retailers to Stellenbosch professional practices and Paarl service companies.
If your work includes municipal tenders, franchise rollouts or multi-branch expansion, the plan gives you a clean way to watch related domains and act before a competitor does. It is also a practical fit for agencies that need to explain timing and availability clearly to clients who expect quick answers, not vague promises. The service is organised for South African registrants, so the support is geared to local naming needs and local timings.
- Agency retainers with ongoing domain management
- New business pitches that need domain checks before proposal sign-off
- Brand protection campaigns across several variants and extensions
- Recovery work after a missed renewal or a name change
Care, servicing and ongoing monitoring
The value of a reseller plan is not only getting a domain once, but keeping the right names under watch over time. We monitor expiry movement, release timing and related opportunities, then send structured updates so your team can decide what to do next. If a client changes direction, you can update the watchlist, add new keyword themes, or remove names that no longer matter.
Good servicing also means regular portfolio audits. Many agencies inherit old domains that were bought for a campaign years ago and never reviewed again, or names that were registered for a product that no longer exists. A quarterly check helps tidy those records, spot renewal risks and make sure clients are not paying for names they dont need. It also helps with handover when one account manager leaves and another steps in.
- Renewal reminders for active client portfolios
- Portfolio audits to flag unused or risky names
- Reporting and alerts that can be shared with clients
- Acquisition consulting when a name needs direct recovery support
What to check before you place an order
Before you order, confirm exactly who the registrant is, which client owns the domain and who has final sign-off if the name becomes available. This is where many agencies slow down, because the brief is unclear or the client cannot decide between two spellings. A fast process helps, but accuracy matters more than speed, especially when a release window can close in minutes.
Check the spelling, hyphen use, singular or plural form and whether the client wants only the main name or a wider protection set. For South African businesses, also check whether the target is local only or needs a wider international plan. If the client is in Johannesburg, Durban or Cape Town but trades nationally, it may be worth covering common variants as well. Confirm your invoicing contact, technical contact and any handover notes before placing the instruction, becuase fixes after release are harder to manage.
- Exact spelling and preferred extension
- Client ownership and approval trail
- Budget for back-order, recovery and any transfer work
- List of variants, brand terms and related keywords
Key facts
| Plan type | White-label friendly reseller option for agencies |
|---|---|
| Primary use | Expiry monitoring, back-order placement and acquisition support |
| Best for | Marketing agencies, web studios, consultants and multi-client teams |
| Coverage | Cape Town and remote monitoring for South African registrants |
| Support base | Claremont, Cape Town |
| Contact | domains@dropcatcher.co.za |
